Committed to keeping you moving
We know how important it is that your machine is ready to go whenever you need it. As such, we offer comprehensive aftersales service and support
Services
After Sales & Support
At IBEX, we understand that reliable servicing and maintenance are essential to keep your operations running smoothly.That’s why we offer comprehensive support tailored to meet the unique needs of your IBEX forklift fleet.
With our commitment to excellence and customer satisfaction, you can trust us to keep your equipment operating at peak performance.
Through our New Zealand network we can provide:
- National Technical support (via telephone or at your location)
- Fully stocked spare parts facilities
- Full maintenance / service contracts
Dedicated Service Team
Our experienced and factory-trained service technicians are dedicated to ensuring the longevity and reliability of your IBEX forklifts. Equipped with extensive knowledge of IBEX products and advanced diagnostic tools, our service team is ready to handle any maintenance or repair needs promptly and efficiently. Whether it’s routine maintenance, troubleshooting issues, or conducting repairs, you can rely on our service technicians to deliver exceptional service every time.
We understand the importance of using genuine parts and accessories to maintain the performance and reliability of your IBEX forklifts. That’s why we stock a 100% comprehensive inventory of genuine IBEX parts and accessories, ensuring quick access to the components you need for repairs and replacements.
Genuine Parts and Accessories
Scheduled Maintenance Programs
To minimise downtime and maximise the lifespan of your IBEX articulated trucks, we offer tailored scheduled maintenance programs designed to suit your operational requirements. Our proactive approach to maintenance helps identify potential issues early, preventing costly breakdowns and ensuring uninterrupted productivity.
In the event of unexpected breakdowns or emergencies, our 24/7 emergency support team is available to provide immediate assistance. Whether it’s after-hours service calls or urgent repairs, you can count on our dedicated support team to respond promptly and restore your IBEX forklift to operation as quickly as possible.
24/7 Emergency Support
Back Up Machinery
With a comprehensive rental fleet and dedicated support machines of various mast heights, we are always able to keep your operation moving in the event of any unexpected downtime.
To empower your staff and optimise the performance of your IBEX forklift fleet, we offer comprehensive training programs tailored to your specific needs. From operator training to maintenance best practices, our expert trainers provide hands-on instruction to ensure your team has the knowledge and skills to operate and maintain your IBEX forklifts safely and efficiently.
Customer Training & Support
Warranty
All IBEX forklifts are backed by a 5-year or 5,000 hours parts warranty as standard, giving you peace of mind and a sound return on investment.